Across August to October 2026, your files show an estimated €508.00 that may be recoverable, in 8 findings. Of that, €125.00 is the value of two open disputes. It is at stake, not yet recovered. The most urgent deadline is for a fraudulent-use dispute of €85.00, which needs a response by 12 November 2026.

Act first

• Dispute dp_1, €85.00, reason "fraudulent", needs a response by 12 November 2026. We will prepare the response from your files for your approval before that date.
• Dispute dp_2, €40.00, reason "product unacceptable", needs a response by 21 November 2026. We will prepare it for your approval in the same way.
• Disputes that are not answered in time are lost by default. Please tell us if you have already answered either one.

What we found

Refunds larger than the amount paid2 orders, estimated €150.00, high confidence

Two orders were refunded more than the customer paid. Order #1005 (5 August 2026) was paid €59.90 and refunded €89.90, an excess of €30.00. Order #1012 (12 August 2026) was paid €120.00 and refunded €240.00, an excess of €120.00. This is usually a double refund, a refund on top of a chargeback, or a manual refund that ignored a discount. We would confirm each case against the order record before claiming.

Lost dispute with possible delivery proof1 dispute, estimated €150.00, medium confidence

Dispute dp_3 for €150.00 was lost with the reason "product not received". Delivery proof or refund records often decide cases like this. We have not seen whether evidence was submitted. Some lost disputes can still be pre-arbitrated, and we would check whether this one can be.

Disputes waiting for a response2 disputes, €125.00 at stake, high confidence

These are the two disputes in Act first. The €125.00 is the amount at stake. It is not money recovered.

Late deliveries on a dated service1 parcel, estimated €24.90, medium confidence

Parcel JJD0099 on the Express 12:00 service was promised for 10 August 2026 and delivered on 12 August 2026. The charge was €24.90. For services with a delivery commitment, carriers refund the shipping charge on request within a short window. We still need to confirm that this service carries a guarantee under your contract.

Surcharges to check against the contract2 parcels, estimated €24.00, low confidence

The Address Correction Surcharge was billed on 2 parcels, totalling €24.00. These charges are often billed on parcels that do not qualify, or above the contracted rate. We do not have your carrier contract, so this must be checked against it before anything is claimed.

Refunded more than was charged1 payment, estimated €20.00, high confidence

Payment #2003 was for €100.00. Two refunds against it total €120.00, an excess of €20.00.

Fees above your usual rate4 payments, estimated €7.60, low confidence

Your usual processor fee is about 1.90% per payment. Payments #2007, #2015, #2022 and #2031, dated 4 to 23 September 2026, were each charged 3.80%, which is at least 1.5 times your usual rate. Each payment carries a €100.00 amount and a €3.80 fee. The estimate is the difference to your usual rate. This can come from cross-border or card-type uplifts, which may or may not match your contract. We need to confirm this against your processor contract before claiming.

Parcel billed twice1 parcel, estimated €6.50, medium confidence

Parcel JJD0001 was billed twice, with €6.50 each time. The duplicate charge is €6.50. Some repeat billing is legitimate, for example returns or re-deliveries, so we would check the shipment history first.

So it stops

• Add a check before any manual refund that compares the refund with the amount actually paid, including discounts.
• Confirm that each dispute has a named owner and a response date, so no deadline is missed.
• Check carrier invoices for repeated tracking numbers before they are paid.
• Check processor fee rates against your contract each month, so uplifts that do not apply are caught early.

What we read, and what we didn't

• Orders: 26 rows.
• Processor transactions: 42 rows.
• Disputes: 4 rows.
• Carrier invoice: 16 rows.
• Period covered: August to October 2026.
• We did not have your carrier contract or your processor contract. The surcharge and fee findings cannot be confirmed until they are checked against those contracts.
• The money in this readout is estimated. Nothing is recovered until it is credited to your account.

Next step

Approve each claim one by one. Nothing is filed without your approval. Silentleak charges 20% of the money that actually reaches your account, with no monthly minimum. The first engagement is performance-based, so nothing is charged on estimates.