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The Leak Desk for online brands

Your store is leaking money.Quietly.

Silentleak finds the money online brands lose between payments, carriers and your warehouse, recovers it in your name, and makes sure it stops. Done for you, reconciled to your own records.We find what online brands quietly lose, recover it in your name, and stop it happening again.

  • Redacted exports, no logins
  • Claims stay in your name
  • Free review
SilentleakMonthly statement · October 2026SL-ST-2610 · [Client]

Recovered and reconciled

Illustrative
CaseCategoryStatusAmount
SL-0417Carrier refund, late delivery Reconciled€1,284.00
SL-04213PL duplicate pick fee Reconciled€612.40
SL-0433Chargeback not disputed Credited€389.95
SL-0438Processor fee error Approved, not paid€2,150.00
Reconciled this month
€1,896.40
Credited, awaiting reconciliation
€389.95
Approved, not yet paid · not counted
€2,150.00
20% of €1,896.40 reconciledNothing on credited or approved
Fee due€379.28

Only Credited and Reconciled amounts are money received. Period 1–31 Oct 2026, ledger closed 31 Oct.

Reconciled31 Oct 2026
Matched · SL-ST-2610
The leaks

Seven quiet leaks.Nobody owns them.

Each specialist watches one ledger. The losses sit between them. Every figure on this page is illustrative.

  1. 03Disputes

    Chargebacks nobody answered.

    Every open dispute, its deadline and the delivery evidence that wins it.

    €212.00respond within 3 days
  2. 04Payments

    Failed once. Never retried.

    Declines a retry or card update would have saved, mostly on renewals.

    41renewals, 0 retries
  3. 05Discounts

    Two codes, one loss.

    Codes that stack or leak, so orders go out below cost.

    214orders below cost
  4. 06Warehouse / 3PL

    Same pallet. Billed twice.

    Invoice lines checked against your rate card and stock records.

    €38.00duplicate storage line
  5. 07Processor fees

    The rate you agreed. The rate you paid.

    Settlement fees compared with your contracted terms, not the published price.

    1.65%charged vs 1.40% agreed
What we need from you

Four exports.No logins.

Download these from the systems you already use and upload them through a private link. Remove customer names, email addresses and card details first; we check every file for personal data before we read it.

  1. 01Orders, refunds and discountsShopify, WooCommerce, Shopware, Magento or BigCommerce: the standard orders export (CSV)
  2. 02Payouts, fees and disputesStripe, Adyen, Mollie, PayPal or Shopify Payments: payout and dispute reports
  3. 03Carrier invoicesDHL, DPD, UPS, GLS, PostNL: invoice detail files, two to three months
  4. 043PL invoices and rate cardFrom your warehouse partner, if you use one
Private diagnosticIllustrative

Halden & Co. · Aug–Oct 2026

LeakRangeConfidence
Refunds without returns€20k–€39kHigh
Chargebacks not disputed€9k–€17kHigh
Carrier refunds€6k–€14kMedium
Stacked discounts€4k–€12kMedium
3PL duplicate fees€2k–€5kLow

Ranges are suspected or validated, never confirmed. Nothing is filed without your written authorisation.

In about 7–10 business days you get this register with ranges and confidence, or an honest “not worth a desk”.

Fees

Free to look.Paid when it's worth it.

  • €0The private review, with no commitment.
  • 20%Of money that reaches your account. No floor, no setup fee, nothing on estimates or filed claims.
  • €0If we find nothing worth recovering. We say so and delete your files.