The Leak Desk for SaaS & memberships
Silentleak finds the money SaaS companies and membership businesses lose between failed renewals, disputes and your payment provider, recovers it in your name, and makes sure it stops. Done for you, reconciled to your own records.We find what SaaS companies and membership businesses quietly lose, recover it in your name, and stop it happening again.
Only Credited and Reconciled amounts are money received. Period 1–31 Oct 2026, ledger closed 31 Oct.
Billing runs itself, so nobody looks. The losses repeat every month until someone does. Every figure on this page is illustrative.
01 · Failed renewals
Renewals that failed on a soft decline and were never retried, or retried at the wrong time. We find them and the customers still using the product.
02 · Disputes
Most subscription disputes are lost because nobody answers. Login and usage records win the ones that say 'not recognised'.
Settlement fees compared with your contracted terms, not the published price.
1.65%charged vs 1.40% agreedRolling reserves and holds that outlived their reason, checked against your balance history.
€6,400reserve past its dateRefunds issued in the billing tool and again by hand, matched invoice by invoice.
17double refundsDownload these from the systems you already use and upload them through a private link. Remove customer names, email addresses and card details first; we check every file for personal data before we read it.
Northwind Analytics · Jul–Sep 2026
Ranges are suspected or validated, never confirmed. Nothing is filed without your written authorisation.
In about 7–10 business days you get this register with ranges and confidence, or an honest “not worth a desk”.