Chargebacks on ticketsthat were scanned.

Some buyers dispute a ticket payment after the event: they don't recognise the charge, or they claim they never received the service. Without evidence the dispute is lost, and the ticket revenue goes with it.

Your scanning system knows which barcode was scanned, at which gate and at what time. Linked to the order through the barcode, that shows the ticket was used. Add the order record and the terms accepted at checkout, and respond before the dispute deadline.

• Export entry scans: barcode, scan time, gate. No names needed.
• Export ticket orders: order number and barcode per ticket.
• Match disputed orders to scanned barcodes.

When an event is cancelled or moved, refunds often run through two channels: the ticketing platform refunds automatically, and support also refunds through the payment provider. Match the platform's refunded orders against provider refunds by order number to find the doubles.

Silentleak runs this check and the others like it on redacted exports, recovers what is owed in your name after you approve each claim, and charges only on money that reaches your account. Start a free scan of your own exports, or an estimate from four numbers.

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More guides: Refunds where the item never came back. · Chargebacks you lose without answering. · Failed renewals nobody retried.